Turn trusted content into trusted conversations
Turn your trusted content into a chatbot your community can talk to. People get clear, cited answers on the messaging apps they already use, so they find what they need faster and your team spends less time answering the same questions.
You'll need a photo ID and proof of address. If you don't have both, come anyway, the team can help. See the full checklist
Source: Support programme guide, p. 2
Answers only from your
approved content
Says when it
does not know
Cites every
answer
Speaks your community's
languages
Every question is a chance to connect
Turn your knowledge into a conversation
Turn your articles, guides, and FAQs into answers people can use at any hour. Instead of searching through pages or giving up, people get what they need and can keep asking until it makes sense.
The council approved three new east side routes starting in March, with service every 15 minutes at peak hours. Read the full story
Source: The Daily, June 2, 2026
Yes. Route 12 keeps its current stops. The changes only add new routes. See the route
Source: The Daily, June 2, 2026
You can renew online or in person from the first of each month. You will need your case number and proof of address. See the guide
Source: Benefits guide, p. 4
You can look it up online with your ID number or ask at the front desk. See how
Source: Benefits guide, p. 5
Help people get the support they need
Opening hours, applications, required documents, next steps. Your chatbot makes services easier to navigate, so fewer people miss important information and staff spend less time answering repeat questions.
Speak every language your community speaks
People can ask in English, Spanish, French, Hindi, Arabic, or Portuguese and receive an answer in the same language. More people can use your information without waiting for help or relying on someone else to translate it.
As inscrições estão abertas até sexta-feira. Você só precisa do seu nome e de um número de telefone. Inscreva-se aqui
Fonte: Guia de Oficinas, 2026
Learn from every question
See what people ask most, where they get stuck, and what your content does not cover. Your team can improve the information that causes confusion and publish what people actually need next.
AI is only useful when the answers can be trusted
Can use sources you have not approved
May guess when information is missing
Can miss your policies and local context
Makes answers harder to verify
Answers from content you approve
Says when it does not know
Reflects your services and local knowledge
Cites the source behind every answer
Instead of a one-way flow of information, it opens up a two-way interaction where users can query our reporting directly.
Built around your knowledge
Make the information you already publish easier to find, understand, and use.
Fits into existing workflows
people through WhatsApp, SMS, and Telegram without adding another platform for your team to manage.
Learns what your community needs
See where people are confused and what is missing, so you can improve your content before the same questions keep coming back.
For every type of mission-driven organization
Newsrooms
Find story leads and hear what communities are seeing firsthand.
→Health and care
Spot service barriers and learn where patients need better information or support.
→Civic engagement
Bring more people into consultations and public decisions.
→Human rights
Collect incident reports and identify recurring concerns.
→Be there when your community asks
Help people find trusted answers faster, take the next step, and show your team what they still need to know.
