Turn your community into your best source of insight
Give people a direct way to share what they know, see, and experience. Suwali gathers their input through familiar messaging channels and organizes it so your team can spot patterns, respond sooner, and make better decisions.
Thank you. Your tip and location are now available for the team to review. Is there anything else we should know?
Added. Thank you.
Answers only from your
approved content
Says when it
does not know
Cites every
answer
Speaks your community's
languages
Every conversation is a chance to learn
Most chatbots answer a question and move on. Suwali also listens.
Tips, reports, ideas, and feedback are captured as part of the conversation, then organized so your team can understand what is happening and decide what needs attention.
A tip line in the apps people already use
People can share news tips, local observations, or early warnings as soon as they notice them. Each tip arrives in your dashboard with the useful details attached, helping your team find promising leads and follow up faster.
Thank you. Your tip and location are now available for the team to review. Is there anything else we should know?
Added. Thank you.
Thanks for flagging this. Around what time were you there?
Recorded. The team will see your report.
Get clearer reports from the ground
Service gaps, safety concerns, and misinformation can be difficult to track from inside an organization. Your chatbot asks simple follow-up questions about what happened, where, and when. Reports arrive with the context your team needs to assess them, instead of as scattered or incomplete messages.
Turn attention into action
Registration drives, vaccination campaigns, and awareness weeks often lose momentum after the first message. Your chatbot answers the questions that hold people back and guides them toward the next step, helping more people complete the action your campaign was designed to support.
You will need an accepted form of identification and your current address. Start now.
Source: Emergency shelter guide, updated July 12
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Bring community voices into decisions
Plans are stronger when the people affected have a chance to shape them. Suwali makes it easier to collect comments, questions, and ideas at scale. Your team gets a clearer view of what people support, what concerns them, and what may need to change.
AI is only useful when the answers can be trusted
Can pull from sources you have not approved
May guess when information is missing
Can miss your policies, tone, and local context
Makes it hard to verify where an answer came from
Answers only from content you approve
Says when it does not know
Reflects your services, policies, and local knowledge
Cites the source behind every answer
The interactions give us an idea of what kind of stories or topics our users are looking for, and that will help us process our editorial decisions differently. We can cover different things depending on what our users want.
Two-way by design
Suwali does more than answer questions. Every conversation can also show your team what people are seeing, asking, and experiencing.
Reach beyond forms and email lists
People can respond in a familiar chat, on a phone they already use, making it easier to hear from communities traditional research methods often miss.
Knowledge your team can act on
Tips, reports, and responses arrive organized in your dashboard, helping your team find patterns and focus on what matters.
Better input, less manual sorting
Suwali asks useful follow-up questions and structures each response, so your team spends less time cleaning up information before using it.
Shaped around your organization
Choose what the chatbot asks, how it responds, and how information is categorized, based on your goals and workflows.
A lower-pressure way to share
People choose how much information to provide, making it easier to raise concerns or share experiences that might otherwise go unheard.
For every type of mission-driven organization
Newsrooms
Find story leads and hear what communities are seeing firsthand.
→Health and care
Spot service barriers and learn where patients need better information or support.
→Civic engagement
Bring more people into consultations and public decisions.
→Human rights
Collect incident reports and identify recurring concerns.
→Open the channel. Hear what your community knows.
Gather tips, reports, and honest feedback, then turn what you hear into better decisions.
