From one message to a lasting connection
Bring your information and campaigns into a conversation people can return to. Your community gets useful answers, clearer ways to take part, and a direct line back to your organization.
No. You may also qualify if your income has fallen or your housing costs have become difficult to manage. Check the requirements
Source: Rental support eligibility guide
Answers only from your
approved content
Says when it
does not know
Cites every
answer
Speaks your community's
languages
Every message builds the relationship
Most channels talk at people: a post, an email, a flyer. Suwali opens a channel people can talk back to, where every update can become a question, an answer, or an insight your community shares with you.
Make your information easier to use
People come with questions, not the exact words used on your website or in your reports. Your chatbot turns your content into clear answers, helping more people understand what applies to them without searching across pages or documents.
No. You may also qualify if your income has fallen or your housing costs have become difficult to manage. Check the requirements
Source: Rental support eligibility guide
Of course. I will send you updates on those topics. You can change your choices at any time.
Keep people informed about what matters to them
People can follow the topics they care about, from housing and health to elections or a reporting series. Relevant updates are more likely to be read, remembered, and acted on. Topic choices can be changed or cancelled at any time.
Turn attention into action
Registration drives, vaccination campaigns, and awareness weeks often lose momentum after the first message. Your chatbot answers the questions that hold people back and guides them toward the next step, helping more people complete the action your campaign was designed to support.
You will need an accepted form of identification and your current address. Start now
Source: Emergency shelter guide, updated July 12
The mobile clinic visits the east side this Thursday, 9:00 to 15:00. See the schedule
Source: Eastside Health schedule
Thank you for the feedback, I will pass it on to the team!
Hear what needs your attention
People can reply to updates, ask questions, and share feedback in the same conversation. Your team sees what is unclear, what is changing, and where people are running into problems. That insight helps you improve your information, services, and future campaigns.
AI is only useful when the answers can be trusted
Can pull from sources you have not approved
May guess when information is missing
Can miss your policies, tone, and local context
Makes it hard to verify where an answer came from
Answers only from content you approve
Says when it does not know
Reflects your services, policies, and local knowledge
Cites the source behind every answer
Suwali enables another touch point to deliver information to our community, especially amid content proliferation and conflicting information.
More than a broadcast channel
People can ask questions and respond in the same place, so important messages are less likely to end in confusion or silence.
Answers grounded in your content
Your chatbot uses the information your organization provides, giving people clearer answers while keeping communication consistent.
Communication people can shape
People choose what they hear about, which keeps messages relevant and reduces the chance of your channel being ignored.
Clear paths to action
Every conversation can lead directly to the next useful step, making it easier for people to participate, apply, register, or get help.
A better view of community needs
Recurring questions and feedback show your team where information is missing, where services are falling short, and what deserves attention.
Available on familiar channels
WhatsApp, SMS, and Telegram remove the need for another app, helping you reach more people with less friction.
For every type of mission-driven organization
Newsrooms
Find story leads and hear what communities are seeing firsthand.
→Health and care
Spot service barriers and learn where patients need better information or support.
→Civic engagement
Bring more people into consultations and public decisions.
→Human rights
Collect incident reports and identify recurring concerns.
→Stay close to your community
Turn your information and campaigns into conversations that help people understand, act, and be heard.
