A private place to ask, report, and find support
Some conversations only happen when people feel safe to begin. Suwali gives your community a private way to ask difficult questions, understand their options, and find trusted support through the messaging channels they already use.
You can share as much or as little as you choose. Here is our guide to documenting what you saw and reviewing your reporting options. See the guide
Source: Safe documentation guide
Answers only from your
approved content
Says when it
does not know
Cites every
answer
Speaks your community's
languages
What a private channel makes possible
The most important messages are often the hardest to send. Suwali lowers the barrier to reaching out, so concerns surface earlier, people can make informed choices, and your guidance is there when it matters.
Responses draw from content your organization has reviewed and approved.
Help people take the first step
Fear of exposure or retaliation can stop witnesses and community members from speaking up. A private chat gives people space to understand the reporting process, document what they saw, and decide what to do next. That means important information is less likely to stay hidden.
You can share as much or as little as you choose. Here is our guide to documenting what you saw and reviewing your reporting options. See the guide
Source: Safe documentation guide
You do not have to decide anything right now. Here is our guide to the protections that may apply and the reporting options you can consider. Know your rights
Source: Whistleblower protection guide
Help serious concerns reach the right place
People inside institutions are often the first to see wrongdoing, but uncertainty about rights and consequences can keep them silent. Your chatbot helps people understand possible protections and reporting routes before they act. Clearer options can make it easier for serious concerns to reach the people equipped to address them.
Trusted information for survivors, on their terms
Someone experiencing violence may need information before they are ready or able to speak with another person. A private chat offers a discreet way to review support services and possible next steps without pressure. Access to clear information can help someone make choices on their own terms.
Our guide lists confidential support services and steps you can consider when you are ready. See the guide
Source: Survivor support guide
Here are the shelter locations and opening hours from our latest guide, along with what to bring and what to expect when you arrive. See locations and hours
Source: Emergency shelter guide, updated July 12
Reach people when connectivity is limited
During crisis and displacement, clear information can be difficult to find just when it is needed most. Suwali works over SMS as well as WhatsApp and Telegram, helping people access your latest guidance on shelter, aid, and essential services from a basic phone. Fewer barriers mean more people can find the information they need in time to use it.
AI is only useful when the answers can be trusted
Can pull from sources you have not approved
May guess when information is missing
Can miss your policies, tone, and local context
Makes it hard to verify where an answer came from
Answers only from content you approve
Says when it does not know
Reflects your services, policies, and local knowledge
Cites the source behind every answer
People want immediate, conversational answers in their own language, not articles to scroll through or clinics to visit. Suwali is being built to fill that gap, providing instant, accurate, and culturally sensitive sexual and reproductive health information in Arabic, specifically adapted for the Middle East and North Africa.
A lower-pressure way to reach out
People can begin with a simple question instead of a long form or formal process, making it easier to ask for help before a problem grows.
Private and controlled
Your organization defines how conversations and data are handled, helping you offer a trusted channel without losing control of sensitive information.
Clear routes to human support
Responses can point people to the helplines, services, offices, and reporting channels you approve, so a conversation leads somewhere useful.
Grounded in approved guidance
Your chatbot uses the resources and protocols your organization provides, keeping sensitive answers consistent with your standards.
Shaped around your organization
Choose the chatbot's name, content, and tone so the experience feels like a trusted part of your organization, not a separate service.
Available through familiar channels
WhatsApp, SMS, and Telegram remove the need for another app, helping more people reach you with less friction.
For every type of mission-driven organization
Newsrooms
Find story leads and hear what communities are seeing firsthand.
→Health and care
Spot service barriers and learn where patients need better information or support.
→Civic engagement
Bring more people into consultations and public decisions.
→Human rights
Collect incident reports and identify recurring concerns.
→Be reachable when it matters most
Give your community a private first step, with trusted answers and clear paths to support.
